Shipping policy

 

Australia

Free shipping Australia-wide on orders over $100 AUD. Standard delivery takes 3–7 business days. Express shipping available at checkout.

 

International

We proudly ship to over 50 countries worldwide, including the United States, United Kingdom, Canada, and New Zealand. If your country is not listed at checkout, please contact us at hello@fatpuppy.com.au to see if we can accommodate delivery.

Free shipping on orders over $250 AUD, otherwise shipping costs are calculated and displayed at checkout based on the destination. Estimated standard delivery times vary by region. 

 

We are not responsible for delays caused by customs processing, severe weather, or international postal disruptions. If your package is lost in transit, please contact us at hello@fatpuppy.com.au and we will file an investigation with the courier.

Orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer.

 

FAQs

How long will it take for my order to be dispatched?

We aim to pack and dispatch all orders within 1–3 business days. During sales, launches and other busy periods, dispatch may take a little longer.

Once your order is on its way, you’ll receive a shipping confirmation email with tracking details.

How long does shipping take?

Delivery times vary depending on your location and the shipping service selected at checkout. Estimated delivery timeframes will be displayed at checkout where available.

Please note that international orders can occasionally experience delays due to customs processing, which is outside of our control.

Will I need to pay customs duties and taxes on international orders?

We currently support duties and taxes collection at checkout for orders to Canada, Denmark, Germany, Sweden, the United Kingdom and the United States. This means any applicable duties and taxes for these destinations will be calculated and collected when you place your order.

Orders shipped to other international destinations may be subject to local import duties, taxes or customs fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the recipient.

How can I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information. Please allow a little time for tracking updates to appear after your parcel has been collected.

Can I change my shipping address after placing an order?

If your order hasn’t been dispatched yet, get in touch with us as soon as possible and we’ll do our best to update your shipping address.

Once an order has been dispatched, unfortunately we cannot guarantee that the delivery address can be changed.

What happens if my parcel is delayed?

Occasional delays can happen, particularly with international shipments, customs processing and during peak delivery periods. If your tracking hasn’t updated for an extended period, please contact us and we’ll be happy to help investigate.

What happens if my parcel is returned to sender?

If your parcel is returned to us due to an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect the parcel, please contact us so we can arrange redelivery.

Additional shipping charges may apply for resending returned parcels.

What if my order arrives damaged or is incorrect?

If something isn’t quite right with your order, please contact us as soon as possible with your order number and photos of the item and packaging. We’ll work with you to get it sorted.

Are shipping costs refundable?

Original shipping charges are non-refundable unless your order is faulty, incorrect, or otherwise required under applicable consumer law.